Shipping & Returns Policy

Shipping & Returns Policy for BASS MASTER

 

Shipping Information:

 

At BASS MASTER, we are committed to delivering your car audio products quickly and safely. We offer FREE SHIPPING on all orders to anywhere in South Africa. We partner with The Courier Guy to ensure fast and reliable delivery to your doorstep.

 

Once your order is processed, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

 

Shipping Timeframes:

-Standard delivery usually takes between 3-5 business days depending on your location.

-Please allow additional time during peak seasons or in remote areas.

 

Returns and Repairs:

-We are dedicated to ensuring you have the best possible experience with our products. Below are our guidelines for returns and repairs:

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-Blown Units: We do not accept returns on units that have been damaged due to overuse, misuse, or "blown" components. It is essential to handle and install your products properly to ensure their longevity and performance.

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-Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your item.

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-Repairs: We offer free repairs for defective products. If your product is found to be defective, we will assess the issue and repair the unit. This will be completed in a timely manner, typically within 14-21 business days (depending on the complexity of the repair).

 

-Refunds or Replacements: If a repair is not possible or cannot be completed within a reasonable time, we may offer you a refund or replacement, as per your preference.

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-How to Request a Return or Repair:

Contact our customer service team at bassmastercarsound@gmail.com with your order details, including a description of the issue, and, if applicable, photos of any damage. If eligible for repair, we will provide you with instructions on how to send the item back to us. Once we receive the product, our technicians will assess the issue and proceed with the necessary repairs.

 

-Additional Terms: The customer is responsible for any shipping costs associated with returning items for repair. If your product is found to have been misused or damaged beyond repair, we will notify you, and additional repair or replacement costs may be required. Please ensure all products are handled correctly during installation and use to avoid damage. For any other questions regarding shipping or returns, feel free to contact us at bassmastercarsound@gmail.com. We are here to assist you!

 

Thank you for choosing BASS MASTER—your trusted source for high-quality car audio products!