FAQ

Some Common Questions

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1. How long does delivery take?

• Delivery typically takes between 2-5 business days, depending on your location within South Africa.

2. Do you offer free shipping?

• Yes, we offer free shipping nationwide across South Africa on all our car audio products.

3. Are you a registered dealer?

• Yes, we are trusted and registered dealers of all branded car audio products, ensuring you receive authentic and high-quality items.

4. How long have you been in business?

• BassMaster has been providing top-notch car audio products and services since 1998, making us a well-established and reliable retailer.

5. Do you have a return policy?

• Unfortunately, we currently do not have a return policy. Please ensure you select the right products for your needs before purchasing.

6. What brands do you carry?

• We carry a wide range of reputable car audio brands including Pioneer, JBL, Infinity, Kenwood, Sony, Powerbass, Paramount, Bassmasters, and JVC. You can trust the quality and authenticity of our products.

7. How can I contact customer support?

• You can reach our customer support team via email at bassmastercarsound@gmail.com or call us at 072-611-8430 for any assistance.

8. Do you offer installation services?

• While we primarily focus on product sales, we can recommend professional installation services in your area. Please contact us for more information.

9. How can I track my order?

• Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the delivery status of your purchase.

10. What payment methods do you accept?

• We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms for your convenience.

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